Privacy policy

www.donehair.co is owned and operated by Done Co Pty Ltd (ABN 57 673 335 218). Please note that by using this website you agree to be bound by its terms, conditions, disclaimers, and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions.

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At Done Co Pty Ltd we understand the importance of privacy and its security to you. We take privacy very seriously and are committed to dealing with Personal Information in accordance with the requirements of the Privacy Act 1988 (Cth), the Notifiable Data Breaches Scheme, the Australian Privacy Principles and any other applicable privacy legislation.

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From time to time we will review our Privacy Policy to keep pace with changes in our service. Please take a moment to read this Privacy Policy so you understand how we collect, store, use and disclose Personal Information. By providing your Personal Information to Done Co Pty Ltd, you agree and consent that we may collect, use and disclose your Personal Information in accordance with this Privacy Policy.

Definitions

• “Data” or “Content” means any Personal Information that is collected and stored.
• “Personal Information” has the meaning given to that term in the Privacy Act.
• “Privacy Act” means the Privacy Act 1988 (Cth).
• “Website” means this website
• “You” or “Your” means any user of the Website or Services.

No right is granted to the Licensed Product, for code that You changed the files and the code they affect. Such description must be made available in Source or Object form. Grant of License From Licensor.

Application

This Privacy Policy applies to all Personal Information obtained by Done Co Pty Ltd including, but not limited to when submitted by users of our Website.

Collection and storage of personal information and data

We store your data securely on our servers and use industry-standard measures to protect it from unauthorised access, use and disclosure. We also limit access to your data to our authorised personnel who need it to ensure the functionality of our Website. 

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By accessing the Website, all such users consent to the collection, use, disclosure, storage and processing of their information in accordance with this Privacy Policy.

We may collect:

• Personal Information – We may collect personal details such as an individual’s name, location, date of birth and nationality allowing us to identify who the individual is;
• Contact Information – We may collect information such as an individual’s email address, telephone number, residential, business and postal address and other information that allows us to contact the individual;
• Statistical Information – We may collect behavioural and statistical information about an individual and businesses in connection with the Services.

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We may collect Personal Information in circumstances including:

• From you directly when you provide information to us;
• When you interact with us on social media, visit our website and send an enquiry through or make a comment or other post at the Website;
• When you sign up or subscribe to an email marketing list;
• When we meet with an organisation wishing to do business with us (and an individual from that organisation provides Personal Information about themselves).

Use of personal information

We use Personal Information about you for the purpose it was provided or collected, including in the following ways: 

• For the purposes of the collection described above;
• To respond to enquiries received from you;
• To verify your identity;
• To communicate with you and provide you with information (whether by email, post or other means) about our products and services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted under the relevant legislation including under the Australian Privacy Principles and other applicable legislation.
• To notify you about changes to our products and services;
• To receive and address feedback or complaints from you;
• To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary); and
• In other circumstances, with your prior consent.

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All those with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you. 
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We may use Personal Information for the purpose of marketing but only where such use complies with privacy legislation in effect in the relevant state/territory. We may, subject to legislative requirements, send occasional emails to you in relation to our current or future services. Any such emails will contain an unsubscribe link, enabling you to opt-out of these messages. 
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We take steps to regularly destroy data (being Personal Information and sensitive information) that does not need to be archived and to de-identify stored data where identification of a person is not reasonably required or necessary.

Disclosure of personal information

We will not sell your Personal Information to anyone. We share your Personal Information outside our organisation for limited purposes, such as:

• to help us run our business and provide the product and Services;
• marketing businesses engaged by us to disseminate materials to which recipients have consented; and
• in a de-identified manner pursuant to this Privacy Policy.

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We may also disclose your Personal Information to third parties outside our organisation: 

• Where we have your express permission to do so, or it can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties (this includes sending and receiving data from/to other applications you utilise in order to capture your scheduled events);
• If Done Co Pty Ltd or substantially all of its assets were acquired by a third party, in which case Personal Information which we hold may be one of the transferred assets (subject to the same constraints on use and disclosure as under this policy); and
• If we are under a duty or have a legal right to disclose or share Personal Information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or to protect our rights, property, or the safety of our personnel and Users. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

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We limit the information we provide to third parties to the information they need to help us provide or facilitate the provision of goods and services and associated purposes. We deal with third parties that are required to meet the privacy standards required by law in handling your Personal Information, and use your Personal Information only for the purposes that we give it to them. 
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We may use your Personal Information in de-identified form (de-identification being a process by which a collection of data or information is altered to remove or obscure personal identifiers and personal information) to assist us in running our business. We may also provide, including by way of sale, de-identified information in aggregated form, to third parties. This de-identified and aggregated information may be used to:

• provide users with further information regarding the uses and benefits of the products and Services;
• enhance our business productivity, including by creating insights and trends from the de-identified information and/or the aggregated data;
• such other uses that is otherwise reasonable in the daily operation, or your continued use, of the products and Services, that is otherwise not capable of identifying you.

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When your Personal Information is included in de-identified, aggregated data, it is not possible to identify you or anything about you from that data.

Security of personal information

We take all reasonable steps to protect Personal Information, including through internal and external security, restricting access to Personal Information to those who have a need to know, maintaining technological products to prevent unauthorised computer access and regularly reviewing our technology to maintain security. We choose technology partners based on their security and privacy policies and practices.
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In case of a breach of security safeguards, such as the loss of, unauthorised access to, or unauthorised disclosure of Personal Information under Done Co Pty Ltd’s control, we will notify you and the appropriate federal authorities in Australia pursuant to our obligations under the Privacy Act, as well as notifying any other organisation that may reduce the risk or mitigate the harm from the breach.

Questions and concerns and access to/correction or updating of your personal information

You have a right to access the Personal Information we hold about you. To obtain a copy of the Personal Information we hold about you, to update it or to make a complaint about our handling, please email us at hello@donehair.co
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Please provide sufficient detail about the information in question to help us locate it. We will then use commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action within a reasonable time. If a fee is charged for such access we will advise you of the cost in advance.

Statistical information

We may collect statistical (non-personal) information about your use of the Website to improve the content, features and overall experience for our Users. The information Done Co Pty Ltd may collect includes statistical information such as pages accessed on the Website, search terms, links that are clicked on, Website visit times, browsers and operating systems, IP address, and cookies.
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Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy. 
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Done Co Pty Ltd also uses interfaces with social media sites such as Facebook, LinkedIn, Instagram and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information. 

Right to be forgotten

In the event that you decide that you no longer want us to hold your Personal Information, you may notify us in writing of your desire for us to delete your Personal Information on record. We will use our best endeavours and comply with all legal requirements within a reasonable timeframe to delete your Personal Information, unless we are required by law to retain such information.

Retention of data

Done Co Pty Ltd will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Amendments to this agreement

Done Co Pty Ltd reserves the right to amend or replace this Agreement at any time, with or without notice to Users, by posting an updated version on the Website, which shall become effective immediately upon posting. In the event that an updated Agreement constitutes a material change to this Agreement, Done Co Pty Ltd will make reasonable efforts to announce such change on the Website. Your continued use of the Service and/or Website following any amendment shall constitute your acceptance of any updated Agreement.